ALBANY – A new online service is available to help people access their state DMV records.
The Records Request Navigator can help them determine what records they need, the best way to get them, and how to request those records, State Department of Motor Vehicles officials said.
The service can be accessed through the DMV website.
“As we continue to transform the DMV to be more efficient and responsive to the people we serve, we will make more services and transactions available online, which is the fastest and most efficient way to do business with DMV,” he said. DMV Commissioner Mark. JF Schroeder in a press release. “The Records Request Navigator will not only make it easier for customers to request their driving, vehicle and other records, but it will also reduce costs for them and the DMV.”
In addition to registration and title record summaries, customers can request a variety of other DMV records, including accident records, traffic violations, insurance records, license and registration suspension orders, and revocation orders. The Navigator can also be used to assist them in querying statistics and data collected by DMV.
Once a customer has determined which document they need, they can request it online and have it emailed or delivered to a secure, online portal from which they can download and print or forward the document. The portal remains available to the customer for subsequent document requests.
The electronic delivery method avoids the risk that documents cannot be delivered or are lost in the post.
The Navigator notifies customers of their submission and when their record is fulfilled via email notifications. Applications are processed within five working days.
The online application form displays an error if required information is missing before a customer can submit it. In contrast, application forms sent by post may be rejected if information is missing or incorrect. Likewise, if a customer wants to expedite the mail delivery, he or she has to pay extra for express service.
The DMV estimates that by reducing inbound and outbound requests through the mail, the Navigator will save New Yorkers several hundred thousand dollars annually between postage and money order costs, and the department will save at least $100,000 annually in printing and paper handling costs.
The Navigator also makes it easier for customers to pay for records by allowing credit card payments. Credit card payments are not accepted on paper application forms submitted by post.
The Records Request Navigator is one of many services and transactions available to customers online. Clients can also use the DMV’s REAL ID Document Guide to determine which documents to bring to an office to get a REAL ID or Enhanced ID.
Beginning May 3, 2023, anyone flying into the US will need a REAL ID or some other form of federally accepted identification, such as a US passport or extended driver’s license.